Last updated: August 2026. This policy explains how booking, contact and device-service information is handled. Phone Repair Bristol operates this website and the repair booking service. Privacy questions can be sent to hello@phonerepairbristol.com. When you book or contact us, we may collect your name, email address, phone number, optional business name, device model, colour, serial or IMEI, visible condition, fault description, data priority, listed accessories, preferred contact method, service method, shop and appointment time. For pickup requests we also collect the collection address, postcode, approximate postcode-centroid distance, collection fee and early-start choice. The public form does not request a device passcode or payment-card number. Website security logs may include an IP address and browser information. We use the minimum information reasonably needed to respond, check pickup eligibility, manage the requested booking and handover, prepare for the repair, provide service updates, prevent spam and meet legal or accounting duties. We do not use the booking form to collect payment-card details. We normally process booking and repair information to take steps at your request before providing a service and to perform the service contract. Security and service improvement may rely on legitimate interests; legal records are kept where required by law. The full postcode entered into the eligibility checker is sent from this website to the Postcodes.io service to obtain approximate postcode-centroid coordinates. Your name, street address, email and device details are not included in that lookup. The site may temporarily cache the coordinate result to improve speed. A postcode identifies an area rather than a precise doorstep, so staff confirm the collection before travel. A device may contain messages, photos, documents, credentials or other personal information. Technicians should access only what is reasonably necessary for the authorised diagnosis, repair, data service and testing. Tell us if the device contains especially sensitive work, health or third-party data so an appropriate testing arrangement can be discussed. Details are shared only with providers reasonably needed to operate hosting, security, email, business records and the agreed collection or repair, or where the law requires it. Providers receive only the information needed for their role. We do not sell booking details. Some website, email or service providers may process information outside the UK. Where this occurs, we require an appropriate UK data-protection safeguard, such as an adequacy regulation or approved contractual protection. We keep information only for as long as reasonably needed for the booking, repair status history, customer-visible updates, payment and warranty record, fraud prevention, accounting and legal obligations, then delete or anonymise it where appropriate. Staff access is limited according to their role. Customer tracking requires the booking reference and matching email address, is rate limited, and does not reveal private technician notes. The postcode calculation automatically indicates whether a pickup request falls inside the configured radius, but staff confirm the booking and can review a result. The service is not intended for children to arrange collection on their own; a parent, guardian or authorised adult should make the booking and attend handover where required. You may ask for access, correction, deletion or restriction where the law allows. You can also object to certain processing or complain to the UK Information Commissioner’s Office. Contact us first so we can help. Essential cookies may be used for security and core website functions. If non-essential analytics or embedded-service cookies are introduced, consent will be requested where required. We may update this policy when the website or service changes. The privacy page explains information collected for bookings, postcode checks, repair records, customer updates, security, warranty and legal obligations. The public form deliberately avoids passcodes and card details. Any access information needed for agreed testing is handled through a controlled intake process. Authorised staff can see only the information required for their role, and records are deleted or anonymised when operational, warranty and legal retention purposes end. Online times and initial estimates help planning but remain provisional until the device, required part and current workload are checked. Material additional work should be approved before the agreed scope or total is increased. Keep the booking reference and invoice, test the relevant functions promptly and follow any care advice. If a related problem returns, contact the shop before another party opens or alters the device so the applicable warranty can be assessed. Contact details, device identifiers, repair notes and status information are useful for managing service and warranty. Passcodes, payment credentials and unrelated personal files should not be collected casually. Any access needed for agreed testing should be handled through a controlled intake method. The website stores booking and repair-management information; the device itself may contain far more sensitive personal data. Staff access to a device should be limited to what is necessary to diagnose or verify the agreed repair. Repair records can be useful for warranty, accounting, complaints and repeat support. They should not be kept indefinitely without purpose. The privacy policy explains the categories retained and how customers can raise a data request. A better repair decision starts with the right information, not just a price. The complete model or model code helps the team check the correct part, expected repair route and availability before you travel. A useful quote explains the known work, part choice and what could still change after diagnosis. Extra work should not be added without authorisation. Maintain a current backup where possible and avoid sending passcodes or passwords through ordinary enquiry messages. Your booking reference and invoice make aftercare, warranty questions and future repair history much easier to understand.
Privacy policy
Who we are
Information we collect
How we use it
Lawful basis
Postcode and distance checking
Device contents and access
Sharing and service providers
International processing
Retention and security
Automated checks and children
Your choices and rights
Cookies and updates
Data-conscious booking and repair management
Minimise access and retain only what is needed
Clear authorisation and realistic timing
Aftercare and repair records
Repair data should be limited to what the job needs
Device access and website account data are different
Retention should follow operational and legal need
The questions worth answering before a repair
Know the exact model
Understand the quote
Protect important data
Keep the repair record
Important information
Before you decide
Want a useful first reply?Send the model, fault, recent damage and preferred Bristol shop. A photo can help when the damage is visible.
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