Use your reference and booking email to see the current stage, customer-visible notes, appointment details and recorded payment summary. Enter the reference from your confirmation and the same email address used to book. We never display private technician notes or device passcodes. The tracking portal matches the repair reference with the booking email before showing customer-safe information. It can display the current stage, public update, appointment, branch, recorded quote or deposit, estimated completion and warranty period. Internal technician notes and operational details are never displayed in the customer portal. Contact the shop when a status needs explanation. Online times and initial estimates help planning but remain provisional until the device, required part and current workload are checked. Material additional work should be approved before the agreed scope or total is increased. Keep the booking reference and invoice, test the relevant functions promptly and follow any care advice. If a related problem returns, contact the shop before another party opens or alters the device so the applicable warranty can be assessed. A job can be waiting for assessment, customer approval, a part, technician work or final testing. The most useful update explains what is holding the repair and whether the customer needs to do anything. Contact the shop if a short status label does not explain a complex diagnostic case. If a diagnostic result changes the repair plan materially, the customer should be told before additional work increases the agreed total. The tracking record can support that communication, but the invoice remains the key record of completed work and warranty. The public portal is designed to show only customer-safe information. Internal technical notes can include measurements, staff discussion and operational details that are not necessary for the customer view. A better repair decision starts with the right information, not just a price. The complete model or model code helps the team check the correct part, expected repair route and availability before you travel. A useful quote explains the known work, part choice and what could still change after diagnosis. Extra work should not be added without authorisation. Maintain a current backup where possible and avoid sending passcodes or passwords through ordinary enquiry messages. Your booking reference and invoice make aftercare, warranty questions and future repair history much easier to understand.
Track your booking and repair progress
Track your booking or repair
A real local team is within reach
Private progress without creating an account
Your private repair record stays private
Clear authorisation and realistic timing
Aftercare and repair records
Repair statuses describe the next action
Quotes and deposits should match the agreed scope
Privacy is protected by matching the repair reference and email
The questions worth answering before a repair
Know the exact model
Understand the quote
Protect important data
Keep the repair record
Secure customer updates
Secure customer portal
1Received
2Confirmed
3Diagnosis
4Repair & test
5Ready
Choose how to contact us
Before you decide
Want a useful first reply?Send the model, fault, recent damage and preferred Bristol shop. A photo can help when the damage is visible.
Send details on WhatsApp